Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is The Hermitage?

The Hermitage is the historic home and plantation of Andrew Jackson, the seventh President of the United States, located near Nashville, Tennessee.

Where is The Hermitage located?

It is situated in Davidson County, about 10 miles east of downtown Nashville.

What can visitors see at The Hermitage?

Visitors can explore the mansion, slave cabins, outbuildings, formal gardens, museum exhibits, and memorials on the 1,120-acre estate.

How old is the mansion at The Hermitage?

The current Greek Revival mansion was constructed between 1834 and 1836 after a fire destroyed the original house.

Is Andrew Jackson buried at The Hermitage?

Yes, Andrew Jackson and his wife Rachel are laid to rest on the estate.

Are there guided tours available at The Hermitage?

Yes, guided tours are offered to provide deeper insight into the history and significance of the site.

Can visitors learn about the enslaved people who lived at The Hermitage?

Absolutely; the site includes slave cabins, a memorial, and exhibits dedicated to the lives of the enslaved community.

What is unique about the carriage drive at The Hermitage?

The guitar-shaped cedar-lined carriage drive was designed to allow easy turning of carriages on the property.

Is the estate dog-friendly?

Pet policies are not specified in the information provided, so it’s best to prepare accordingly.

What are the opening hours for The Hermitage?

The site is open daily from 9:00 AM to 5:00 PM, with the last ticket sold at 4:00 PM.

Are there any special memorials on the grounds?

Yes, there is a memorial dedicated to the enslaved individuals who lived and worked on the plantation.

Can I visit the museum at The Hermitage?

Yes, the museum features exhibitions about Andrew Jackson, slavery, and the antebellum South.

Is The Hermitage accessible for people with mobility challenges?

Specific accessibility details are not provided, but visitors generally should contact the site for accommodations.

Are there special events held at The Hermitage?

The estate hosts educational programs, historical reenactments, and events such as the “7th President 7K” race.

What amenities are available on-site?

Amenities include a visitor center, café, and gift shop.

Is photography allowed within The Hermitage?

Photography is generally permitted on the grounds, but restrictions may apply inside the mansion and exhibits.

Can groups or schools arrange visits to The Hermitage?

Yes, group and educational tours are available to provide tailored experiences for visitors.

What should visitors expect when touring The Hermitage?

Visitors should expect a respectful, informative visit focusing on both Andrew Jackson’s legacy and the lives of the enslaved community.

How large is The Hermitage estate?

The site covers approximately 1,120 acres, including historic buildings and natural grounds.

Is there public transportation to The Hermitage from Nashville?

Transportation details are not specified, so visitors typically travel by car to the location.